[Resolved] Homeshop18 — mismatching of size, colour and design of dresses

Naimul Nawaz

from Alampur, Telangana

Address:	Kurnool, Andhra Pradesh, 518002
Website:	www.homeshop18.com

I have ordered pack of 6 vibrant kurtas from homeshop18 with order id:-[protected] on 12 sep 2018, size:- large which was delivered to me on 17th sep 2018, when i unpacked the package, i was amazed to see 4xl size dresses, with different design's and colour.
I am attaching all the details of order along with screenshots of actual order and the items i got in the package.
Kindly look into my issue and process my return.

+3 photos

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Nov 3, 2018

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2018

HomeShop18 Customer Care's response Dear Naimul,

We apologize for the inconvenience you faced related to the product.

We tried to connect with you on your registered mobile number. However, we could not establish contact with you. Kindly share your alternate number and convenient time to speak with you on feedback.[protected]@homeshop18.com.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Meenu Malhotra

Verified Support

Sep 25, 2018

HomeShop18 Customer Care's response Dear Mr. Naimul,

We apologize for the inconvenience you faced related to the product.

As per our verbal communication, we would like to inform you that we are arranging the reverse pickup of your order. Kindly wait for 2-3 working days for better assistance.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Meenu Malhotra

Verified Support

Oct 03, 2018

HomeShop18 Customer Care's response Dear Mr. Naimul,

We apologize for the inconvenience you faced related to the product.

We tried to connect with you on your registered mobile number. However, we could not establish contact with you. In regards to your concern, we would like to inform you that your Replacement Order has been dispatched via Xpress Bees [[protected]]. You may expect it to be delivered at your address within next 4-5 working days.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Meenu Malhotra