[Resolved] Homeshop18 — Neither get the product nor the payment back

Bharti Amit Lucky

from Muvattupula, Kerala

Address:	Ernakulam, Kerala, 686661
Website:	www.homeshop18.com

I ordered a product (New Look Iron Wall Shelves-Set of 4) worth Rs. 1699/- on HomeShop18 on 20.11.2016. But on 05.12.2016 a wrong product was delivered to me. I talked to their customer care regarding that. They advised me to send it back to an address in Muradabad (UP) which they e-mailed me. I did the same by spending Rs. 480/- on courier charges on 06.12.2016. They also assured me that my product would be shipped as they receive my courier. They received the product which I sent back within one week. But I am still waiting for the product. I spoke to their customer care many times but even these customer care people talk in a clever and deceitful manner. I also told them to return my money but they told that I may get the product only. Feeling cheated and helpless now trying to approach media to highlight Homeshop18 as a cheater and save other people from this type of cheating by them.

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Feb 6, 2017

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2016

HomeShop18 Customer Care's response Dear Customer,

Our sincere apologies! Please share your order number so that we can assist you further on this.

Thanks & Regards,
HomeShop18

Dec 28, 2016

Updated by Bharti Amit Lucky My order No. is [protected]

Dec 29, 2016

Updated by Bharti Amit Lucky Today I got a mail from Homeshop18 saying that my product will be delivered in next 16 days. Shall I believe this as similar assurance was made earlier. Moreover what about Rs. 480 which spent for returning the wrong product sent by Homeshop18. Will I get back Rs. 480 or not?

Verified Support

Dec 29, 2016

HomeShop18 Customer Care's response Dear Customer,

Apologies for the unexpected delay! We would like to inform you that replacement process has already been initiated under a new order number [protected] & same will be reach you within 8-9 days.

Thanks & Regards,
HomeShop18

Dec 29, 2016

Updated by Bharti Amit Lucky I got a mail giving only Rs.169 back that too I have to use while buying a product from homeshop18. This is really disturbing. This episode needs media attention for making the Govt to enroll hefty penal provisions for this type of e-commerce companies. I will try my level best to get this episode media coverage.

Verified Support

Dec 30, 2016

HomeShop18 Customer Care's response Dear Customer,

Our sincere apologies! As per our record, The best possible resolution has been already provided to you. Apart of this, We have taken your feedback and assure you that we will do all in our capacity to improve our services to meet your expectations and get the opportunity to serve you better in future.

Thanks & Regards,
HomeShop18