[Resolved]  Homeshop18 — Non resolve the complaint No. HS[protected] dated[protected]

Address:	147004
Website:	www.homeshop18.com

I, C.L.Tegta, resident of House No. 164, street No.1, Gurudawara Road, Annand Nagar-A, Tripuri, Patiala, Punjab -147004 want to brought in your notice that I placed the order No.[protected] dated.[protected] to homeshop18 for the purchasing of “ Surya x cross-3 burner Automatic gas stove” for costing Rs.1931/- & the payment was made through credit card. The PCL marketing, 7352, Prem Nagar, near Shakti Nagar, New Delhi-110007 has shipped the product through Courier & the same was delivered to me on[protected] . I opened the package and found the gas stove was damaged as a whole. I contacted the homeshop18 complaint service No.[protected] & lodged the complaint vide its no. HS[protected] dated 23-03-17. On my complaint the damaged product was replaced in the first week of April, 2017. I used the new product and on[protected] the glass of the gas stove was broken in small pieces partly from various side automatically but at that time no family member was present in the kitchen. I brought in the notice of homeshop18 the whole episode & they assured me that the product is under 3 month manufacturer guarantee & the same shall be replaced by the seller & he will respond within 3 days. As such they lodged my complaint No. HS[protected] dated[protected]. The sms received on my Mob. No. [protected] on 14-4-17 is as under:- “ Dear customer, Homeshop18 has registered your complaint No. HS[protected] against order No. [protected]. For any queries please call us on[protected] from 10 AM to -6PM. I reminded the homeshop18 on 17-04-17 for the resolution. I requested them nothing has been heard neither from Homeshop18 nor the seller for replacing the defected gas stove or refund. They requested me they are resolving my issue & the outcome will be conveyed shortly.

After passing 6 days period on 19-04-17 at 05.58 I was contacted by the homeshop18 from their Phone no.[protected] & conveyed that they are not in position to resolve the issue of replacement of gas stove nor its refund from the seller because the glass damage does not fall under manufacturer guarantee & suggested that I should repaired the same in the local market by paying its repair charges. I was surprised to hear such a resolution of my complaint after passing 6 days period from Homeshop18. I requested them why u have kept me in dark for 6 days the same could be conveyed on the same day when I lodged the complaint. It is a matter of great injustice to the consumer who purchased the product through Homeshop18. The home shop18 could not replaced the faulty product even on 3 months manufacturer guarantee from seller M/S PCL marketing, 7352, Prem Nagar, near Shakti Nagar, New Delhi-110007 nor its refund.

In the end I request your good self to please look into my complaint and pass the necessary order for refunding or replacing the faulty product which was having manufacturer defects. Early response will be appreciated please.
Regards,
C.L.TEGTA
HOUSE NO. 164, STREET NO. 1, GURDWARA ROAD,
ANNAND NAGAR-A, TRIPURI, PATIALA- PUNJAB-147004.
MOB. [protected] & [protected].
MAIL: [protected]@yahoo.com