[Resolved]  Homeshop18 — Product never recvd. And then cancelled without notice

Address:Gautam Buddh Nagar, Uttar Pradesh, 400095
Website:www.homeshop18.com

Primary: [protected]

Order placed on: Saturday, December 31, 2016
Item: 1
Product: Combo of Bedsheets, Cushion Covers, Mats & Runner By Azaani
Net Payabale: Rs. 1099

Upon checking the status in few days as no order received, found it stated that the payment is not received.

Then Ticket#[protected] was raised foro the same, then new order was placed by HS18
and placed new order with details matching with primary order info.

Secondary: [protected] ..
Order placed on: Saturday, December 31, 2016
Item: 1
Product: Combo of Bedsheets, Cushion Covers, Mats & Runner By Azaani
Net Payable: Rs. 1099
Ticket number#[protected]

Then, in a day or two, i got an SMS stating "We regret to inform you that your Order has been cancelled and the refund has been initiated for the same. on Wednesday, January 11, 2017"

Screenshot has been attached for all conversations.
They have failed to provide compensation for the same, I wish to place a request to discontinue services of HS18 from desired channel partner.
+5 photos
Was this information helpful?
No (0)
Yes (0)
Feb 15, 2017
Complaint marked as Resolved 
HomeShop18 customer support has been notified about the posted complaint.
Jan 11, 2017
Updated by Vishal R Suri
Additional update in regards to complaint pre-registered and customer care behavioral response.

Verified Support
Jan 12, 2017
HomeShop18 Customer Care's response
Hi Vishal,

Apologies for inconvenience caused! We have forwarded the issue to our concerned team and will get back to you shortly with an update on the status.

Regards,
HomeShop18
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HomeShop18
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    64%
    Complaints
    3449
    Pending
    350
    Resolved
    2012
    HomeShop18 Website
    HomeShop18 Address
    7th floor, FC-24, Sector-16A, Filmcity, Noida, Uttar Pradesh, India - 201301
    View all HomeShop18 contact information