[Resolved] Homeshop18 — product was damaged

Alpesh Naik

from Pune, Maharashtra

Address:

Swaminagar,Plot No.13, Room No. 06,Ambad Nashik, Nashik, Maharashtra, 422010

Dear sir,

I was ordered prestige induction cooktop on 19jan 2019 and i have received product on 23 jan 2019 but product was damage i have give complaint that product was damage but your customer care add in remark in complaint was product is defective.
Thats why your courior partner not accepts the product.
I have gives so many time complaint to customer care they says
Whe are change the remark from defective to damage but still
Courior partner say that remark was defective that why we will not pickup the product

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Apr 20, 2019

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Mar 13, 2019

HomeShop18 Customer Care's response Hi Alpesh,

We apologize for the inconvenience you faced related to the product. Rest be assured that we thoroughly evaluate the product and place only genuine products on our platform. The issue which you might have faced could be a rare scenario. We would be happy to help you. Request you to share your order or sub-order number here or alternatively you may call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Shagufta khan

Mar 14, 2019

Updated by Alpesh Naik Dear sir,

please help me in this case the order no is [protected]