Homeshop18 — refund is not given

Address:

FC-24, Film City, Sector 16A, 201301

I have buyed a product. Than due to its low quality i returned it. They gave me coupon code instead of returning money. Now i want to place order online but i am not able to place order. They are showing that order can't be delivered in the given address. And i am also not able to contact any number. So kindly refund my money. Otherwise i will do consumer case☺