Homeshop18 — took money from my account but no product delivery neither refund

I had placed order in october 2019 from homeshop18 as i have always purchased products from them. But this time i made the biggest mistake of paying online. It stayed in order to be verified process for 3 months and still have received my delivery nor my refund. I have proof of purchase and amount being deducted from my account. I need my refund now.
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    HomeShop18 Website
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    7th floor, FC-24, Sector-16A, Filmcity, Noida, Uttar Pradesh, India - 201301
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