[Resolved] Homeshop18 — Trio t3 star mobile not working

balafreedom

from Tadepallegudem, Andhra Pradesh

Address:	New Delhi, Delhi, 534002
Website:	www.homeshop18.com,www.triomobiles.com

I have purchased two combo trio t3 star mobiles by seeing the advertisement in tv channel at homeshop18 for 1099rs. They have sended me one non-working phone & one is working phone. The basic functionality of the phone sim itself not detecting. Without sim without usage the charging also coming only for 1 hour. When i giving complaint they not responding properly and whenever i am calling to them they wasting the time by asking full address, phone, compliant number they given company two numbers. One number is not at all lifting. Another number is lifting saying i don't understand your language even i am talking in english he is acting like he is not understanding and switching off the phone. Please be the favor of refund my amount back.

My order id:[protected], order date:[protected]
Home shop no:[protected], trio number:[protected], [protected]
They are giving advertisement just for selling the non working products nicely. The phone boxes are not having proper seel.

+3 photos

Was this information helpful?

No (0)

Yes (0)

Jul 8, 2017

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2017

HomeShop18 Customer Care's response Dear Customer,

We have forwarded the issue to our concerned team and will get back to you shortly with an update on the status shortly.

Regards,
HomeShop18

Jun 10, 2017

Updated by balafreedom The homeshop18 numbers not responding about this issue and forwarding to trio mobiles.I nearly called them more than 10 times about non working product.after given complaint for 3 times. finally call came from the trio company and they are saying that send me the damaged product & they are not saying when there are going to send the new product & they are not at taking my address to arrange the exchange of phone. If i am asking for refund of money they are telling it is not possible then why they are providing the not working sets. At-least sim also not detecting.otherwise I asked for send the new phone & take this phone they are not accepting. please help from this fraud.