Homestore365 — babyliss curler

Hi,
I have ordered babyliss curler and i paid 2000 rupees and the moment i open my product. It wasnt working fine and i called on customer care. No one picked up and i got a call back and they told me not to put anything online we will replace this product within 2 or 3 days but its been more than 15 days and no one has come and no one is picking up my phone, i didnt use that product at all and paid 2000.
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