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[Resolved]  Honda 2 Wheelers India — amc not followed by the dealer

Dear sir
I own a honda activa-reg no 6278, for which i had taken a annual maintenance contract from the dealer (Amc number[protected].in the book given it is written 3 free services in an year and the first service was done on 22/1/2020. Which means the second service is due for april 2020. At that time there was lock down through out the country and therefore there was no service given.
In the meantime the two wheeler was not running at all till the first week of june 2020. Therefore we decided to run it for 3 months and then give it for servicing.
Today when we went to the service center-ajs honda, nadiad, gujarat; they said the second service will not be considered and only the third service will be considered. Which means the pandemic months will not be considered and we have lost one service for which we have already paid. Not only that the rudeness of the service person was such that he even said that it has been 5 months since the lock down has ended (How?).

We all are into a situation where unless needed we dont go out of our residence. Everybody is giving considerations in such situations. If one is using two wheelers for a long time then he/she will not go for servicing for obvious reasons. But if we loose our hard earned money due to such decisions by dealers and that too in a pandemic situation then we will strongly oppose it.

Therefore we register a complaint against the dealer and the service person for not giving services for which we have already paid. Also, we would like to have a refund for service 2 as we were not given service.

Dr mayank bapna
amc not followed by the dealer
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Sep 28, 2020
Complaint marked as Resolved 
The same complain was also sent to Honda Customer Care. Got a call from the dealer, They are ready to provide the due service.
Sep 28, 2020

Complaint Status

Honda 2 Wheelers India customer support has been notified about the posted complaint.
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