Honda 2 Wheelers India — Complaint regarding to the service center management ashok nagar branch | |||||
Respected sir, myself pavan from hyderabad, recently on feb 4, 2017, i bought a honda dio scooter at ashok nagar, ramachandrapuram branch, on the delivery day itself the scooter has some disgusting sound on rear side of the vehicle, i went to showroom on that day itself, the showroom people took a test drive of vehicle, after that the showroom people said this problem will solve when u give your vehicle for first service.I took my vehcile and went away.The day came to service my vehicle(1st service), after the first servicing also, the sound which in rear side of vehicle didn't solved.So went showroom and showed them the unsolved problem, they took one more time for service and solved it. "Major problem", the day came to give my vehicle for 2nd service, after completion of service, one of your employee(mechanic) went for test drive, while on duty he accidented my vehicle on "march month".The service management didnot informed me about the incident.I received a call from service center that your vehicle has been serviced, come and take your vehicle.I went to service center and saw my vehicle, it was damaged too much i.e.mudgaurd, dome which was at head light sorrounding, shock absorbs, break liners, foot rest, side parts are scrached.The mechanic was from my area.The service management and the person requested me to claim insurance that we will replace damaged parts to new parts.So Forcely i requested to claim insurance, they took 4 to 5 days to process and deliver my vehicle.They told me that all parts which i was mentioned above was replaced to new, your vehicle was ready to take now, but didnt replaced foot rest and front stickers.I went to service center and asked them about footrest and front stickers they told me we that will inform you and replace it within 1 week.Two week gone, but has not received any call form service center.the service center management was irresponsible.so my concern was replace a new vehicle, while i ride my vehicle iam not satisfied.This was my first vehicle, i choosed your company among all other automobile companies.I bought it with my own money with lot of effort included.So kindly replace a new vehicle.Hope to solve my problem. Thanking you, one of your customer. mattaparthi pavan Was this information helpful? | |||||
Honda 2 Wheelers India customer support has been notified about the posted complaint. | |||||
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