[Resolved] Honda 2 Wheelers India — Did not receive any satisfactory SERVICING AND FAULTY BIKE
Bike with AP39CNXXXX MODEL NAME: SHINE-DRUM CBS CHASIS NUMBER: ME4JC65DJKG09XXXX ENGINE NUMBER: JC65E-G-018XXXX M.F. DATE: 28-SEP-2019 in the relevant copy (Annexure- A).
• Servicing[protected] Posted by Dhanvi Honda in Anantapur invoice no: AP[protected]XXXX The relevant copy (Annexure- B) is in.
• Servicing delivered by Dhanvi Honda in Anantapur on[protected] JOB CARD NO-75XX is in the relevant copy (Annexure- C).
DEFECT / DEFICIENCY:
My name is Naveen Kumar I gave it to the fourth time service in Dhanvi Honda on 19/09/2020 (invoice no-AP[protected]XXXX) We mentioned engine sound, vibration, mileage, head lamp, bike handle problems of our bike but the service center they are head lamp and Only the bike handle is cleared but the bike's engine sound, vibration, mileage are not cleared, I will not discuss with them for a long time and say one more time but they say engine sound, vibration is common as well as bike cleaning (water wash) is not done properly I I told their officer (he was called Intiaz by the workers there) but he was serious that we would not do it then we went home and complained and then on 02/10/2020 Dhanvi called the Honda manager and said come to the service center 03/10 / Went on 2020 and after going there even the same answer said it was engine sound, vibration common we did not go back.
We have already complained many times, [protected] to this number 10 times, [protected] to this number 5 times, [protected] to this number 2 times, [protected] to this number 1 time, [protected] to this number 2 times, [protected] to this number Called 6 times several times and did not receive any satisfactory reply. -09-30 19:41:55 The relevant copy is in (Annexure- E).
• NCH agent called us We told him our problem a little bit and then spoke in Telugu language which means they gave us the number [protected].
• Then Dhanvi Honda manager called us but the company said that our problem was not solved and they registered the consumer complaint that the company clutch cleaning done and resolved the issue customer is satisfied on[protected]:15:08 but the company The customer is satisfied that the problem is solved without servicing our bike and without touching the bike and is misleading the customer compliant officers and customers with the wrong answer in the copy (Annexure-F), but we are not satisfied with them and the bike, The bike emits a lot of sound vibration, the bike does not even come with mileage and the bike (water wash) is very clean. We have also attached photos of it in the copy (Annexure-G).
• The servicing center received their call and on 02/11/2020 we gave it to servicing at Dhanvi Honda Problems of our bike We said engine sound, body vibration, clutch sound, low mileage, bike suspension They all serviced our bike We will repair it in two days. If I keep our bike with you, give us another bike. Provide until our bike is delivered, but later they gave us the bike the same day after noon. Three servings I went with them to check the bike. Bike clutch and bike for them. Don't come to the service center and tell the manager that there is no pickup. They will come back. Every time we complain we have to go to the servicing center every time. We also have a lot of work to do. It seems to be being repaired temporarily. We have not been given a permanent solution. Our bike problems have not been cleared.
They are doing servicing only temporarily. I also emailed Dhanvi Honda and Honda 2 wheelers India to please replace us with a new bike but they gave us a reply message that we can not replace the new bike is in the copy (Annexure-H).
Attach a couple of proofs and documents related to our problem and why I am suffering so much financially Please ask the Consumer Forum officials to do us justice.
The company that did not solve our problem in the consumer complaint they said that the company remarks clutch cleaning done and resolved the issue customer is satisfied on[protected]:15:08 but the company did not service our bike and the bike The copy (Annexure-F) contains an update stating that the problem has been resolved without touching the customer satisfaction and misleading the consumer compliant authorities with the wrong answer.
• I texted Dhanvi Honda manager via whatsup Give us your managing director number which means they gave servicing his number who understands how negligent they are with us and they do not take customer satisfaction into consideration.
We have also mailed the above to Dhanvi Honda and Honda 2 wheelers. 65000 will be given by a third party. If the customer is not satisfied then we can do the service. (Annexure- I).
(Annexure- A), (Annexure- B), (Annexure- C), (Annexure- D), (Annexure- E), (Annexure- F), (Annexure- G), (Annexure- H), ( Annexure- I).
• New Bike Replacement, Financial Loss Compensation, Expenses for Spine Pain, I am required to pay the amount lost due to the negligence of the Opposition
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Nov 23, 2020Complaint marked as Resolved
Provide a new bike for replacement and money for spain pain cost and legal charges for Advocate
Nov 23, 2020
Honda 2 Wheelers India customer support has been notified about the posted complaint.
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