Honda 2 Wheelers India — Honda dio scooter

Address:panachamoottil motors,cinemaparambu.bharanikavu kollam kerala 690520

On 17th september 2019 i purchased honda deo scooter from panachamoottil motors, cinemaparambu, bharanikavu, kollam kerala.From the 10th day of purchase itself the scooter had starting problem.most of the time the battery was down because of that i was using kick start.so when first the free service time dated on 14/10/19 i registred the complaint regarding the battery issue .After the service they said it was rectified. Again after 10 days same issues happened.On the 2nd service dated on10/01/2020 again i filed the same complaint.After the service they said it was rectified.Again within 10 days the same issue happened and third service was delayed due to corono and lockdown then they extended the service period, on that time also i filed the same complaint .Then they said its because of the lockdown that your were not using the scooter for a long period thats why the battery is showing problem now it was rectified.Again within 10 days the same problem happened, on the fourth service time i filed the complaint and they said everything is fine and that was the last free service which was dated on 16/01/2021.After 7 days again the same problem happened, i went to show them, then they said that your battery have problem and asked me to change it which cost around 1300/-.so i asked them this was the problem i raised from 10 days of purchase itself and on that time you said it was not the problem of battery, now how you can say it is the battery problem.Then they said if you are ready to pay we will rectify it otherwise please clear the area as they have lots of other works to do.so i paid the amount and the problem was rectified
so kindly refund the amount which i paid as soon as possible
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Honda 2 Wheelers India customer support has been notified about the posted complaint.
Jan 26, 2021
Updated by Anju Anitha
here i am attaching the warranty policies and battery details

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