Honda 2 Wheelers India — issue with extra charges

On sunday morning[protected] i went to yume honda agency near maruti suzuki gurugram, for servicing my activa 4g (Hr26de4157). Before servicing they told me that there was an issue with gas and oil kit. I said please make it and they ask me to come on monday evening to collect my activa. The person (Vivek) from yume honda told me that he will do it but he is very irresponsible and he even don't know that i had already given the activa at service center. Then i called to vivek on monday evening he told me to collect your activa on tuesday afternoon as they were unable to fix on monday. On tuesday morning vivek called me and said your oil & gas kit are damaged and changeable with chargeable cost of rs 2000 but i said my activa is in warranty period then vivek transferred the call to senior person amit. Amit said as per company policy, oil and gas kit are not including in warranty. After a long conversation amit refuses to fix the kit in warranty. So i told them not fix the issue i will complaint to higher level and i disconnected the call. Than they call me back and said we have checked that your activa is in warranty period so we do not take labour charges and your issue will be fixed with amount of rs 200.

So my concern is that when customer say that my activa is in warranty period and fix the issue you refuses to fix it. And when i refuses to bear the cost of kit then mr. Amit cross checked and said your activa is in warranty period. This small thing cannot be checked earlier.

I also complaint to honda customer care but is think no action will be taken till now.

Vehicle registration no: hr26de4157

Agency details : yume honda near maruti suzuki gurugram.

Regards,
Sahil
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