Honda 2 Wheelers India — Problem in activa 125 newly purchased

Address:

SA,3/184, M-8, BAJRANG NAGAR COLONY, LANE NO- 2

Dear sir / madam,

to whom soever it may concern

i am one of the preveleged buyer of activa scooter till date. On 21 feb i bought new activa 125 from varanasi.
Dealer name- city's honda
address- sa.6/174-a, paharia, varanasi.

I was in doubt at that time only about the authenticity of new scooter. I want rebel red mettalic colour only and they told they had only one. I was suspecious that the scooter was new or resale one. I was in a hurry and bought that one only . My mother was ill . From day only it was having some problem. I went twice to showroom about it but thereafter due to lockdown i couldnot go for it. Then on 16 june i went to service centre for availing my first free service. I complaint about the problem. That day it was fixed but again after two days it started making noise.

Then on 10 august i make a complain to customercare wide ticket no- 1- [protected]. They called me on 12 and i went there in the morning . They did something for 15 minutes and asured me that everything is ok and closed the complaint without my confirmation. They assured me that if problem arises come to us we will solve it. This assurance was given by the owner of showroom mr. Mohit. After two days once again problem started as earlier.
I wnt again on 25 august and they replaced one part and told that everything is ok but still that peculiar sound is comming.
I am fed up and had to do my job also in this pandemic of co0vid -19

detailof my scooter activa 125

model- activa 125
engine no- jf49e82362959
colour rebel red metallic
month/ year of mfg- 05/2018

purchase date- 21/02/2020
owner name- vikas mishra
mobile no- [protected]
problem - 1.Sound coming from scooter since day one
2. Not starting through cick or automatic starter switch. It starts after switching on of choke.

Doubt- i had been given old activa or resale scooter activa.

Note- this the 3 activa scxooter i had purchased till date and was proud owner and held it as prestigious asset but the scooter125 had turned out to be liability for me. Plz look into the matter and fixed it.

Thanks & regards.

Vikas mishra
varnanasi
mob- [protected]