Honda 2 Wheelers India — Regarding poor services provided by Arneja Honda Batala road Amritsar.

Address:

Arneja Honda, Batala Road, Amritsar

With due respect I want to mention here that the services provided by Honda Arneja (Batala Road, Amritsar) are too bad.

Let me tell you how it is...
I had a small issue regarding flattening of my Rear Tyre after every 3 or 4 days without having any puncture etc. I mentioned this thing on my first free service through agency they never bother it.

After 2 or 3 months I again mentioned same thing to technician as some technician from outside mentioned me that its leakage from Tyre Rim. The agency's technician checked all and said don't worry this is not the case. On this I said ok if You are saying.

In the month of September I claimed Insurance for some other reason in which I mentioned same problem to figre it out but they again refused to consider it.

Now again on 22.10.20 I faced same problem and I talked to ageny they said you can bring your bike we will check. As I was ill my father who is 65+ (senior citizen) took it for me to the agency at 10 am sharply. They waited and waited a lot and got same answer on 4.00 PM nothing is the problem from Mr. Sukhdev Singh who is technician there in agency. After arguing with me on call He finally got fault which I mentioned in the beginning.

Now the funny part is this after disasmbling my bike He want a 65year + person to go on his own to pick up new tyre from other place holding a tyre in his hand for which he had to pay as agency is making a note for us that please don't charge extra ...WOw. .

Excuse me we mentioned our complaint after 1 month it was agency who will compensate not customer. If Tyre's warranty is for 1 year we mentioned our problem after 1 month so who will pay... kindly answer.
One more thing what is about lockdown period don't we get extended warranty for that time if not why ?

One more thing I want to mention here that after meeting with MRF tyres dealer (reffered by Arneja Honda) we came to know that MRF tyres had a batch of tyres with same complaints. Now a question from my side is this is this not a responsibility of G.M. to talk regarding this problem with MRF dealer if one customer is telling the same problem ?

I am very unhappy with the behaviour of Mr. Sukhdev who is technician or on other designation in workshop with my father (senior citizen)

Mr. Ramesh who checked my bike recently and arguing with me in finding fault.

And most importantly Mr. Vikas Sharma ([protected]) the General Manager there for the responsibilities driven by him.

Please look into the matter and take a strong note on this. I have some strong proof how these people talk with customer and most importantly senior citizen if you want to hear I can definitely send you. The major portion of our time is taken by Mr. Sukdev working in Workshop.

Looking forward for your reply...

I paid Rs. 1100 for getting my new Tyre, I dont know what I will get back after claim but this is not a matter of money it is a matter of discipline, services provided by the Honda two wheelers and most importantly the person who are paying You i.e customer's respect.

Please don't consider it a matter of claim only.

Regards,

Dr. Yuvraj Singh
[protected]
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