Honda — Audio system defective

Address:

Larsen and Toubro Ltd Ahmednagar

Complaint: Audio system display defective / hanging (Ref attached photo)

Customer name : Naikwadi Rajendrakumar Sudam

Vehicle No :- MH16BY4107
VIN No:-MAKGL274JH4010993
ENGINE NO:- N15A15013340
PURCHASE DATE:- 29TH SEPT 2017

With reference to above details Recently 6 Months back noticed above defect and subsequently I reported this problem to concern Deccan Honda show room Aurangabad. Mr. Prashant Thakur Service Advisor ( Cell No. [protected]) has seriously raised this issue to Company and assured me for the free replacement from company made defective product. Immediately after 2 Hrs of my complaint, he told that your vehicle is not in warranty period so request of free replacement get rejected . Sir If we know I have Honda loyal customer and very happy with serve till time. My audio system was covered with protection film since purchasing and I never peeled up this top covered film ( This Film not get instructed to be removed immediately ) and this film create me unnoticed the defect till time. This problem I have been facing since last 2 Yrs, but I always thinking It was due to Top film getting bubble mark on it. But suddenly my navigation get stopped and then I removed Top film . That time I observed water mark in the system. Immediately this month I rushed to show room and register complaints.

I have following questions and let me know some clarification from your side also

1. Why Not problem get reported :-
Audio system water mark was there since last 2 Yrs but I was get confused due to top film available on audio system . I was being always thinking it was due to air bubble trapped in between top film and audio screen.

2. Defective audio system :-
a)If company knows this type audio system is defective, why service centre not checked this product since during their last 3 Yrs servicing .
b) If company knows the defect, and agreed for replacement then why vehicle was not called immediately in service centre for the replacement .

This is my humble request to give free replacement otherwise I would have to go in consumer court for proper justice .

Regards

Rajendra Naikwadi
General Manager
Larsen and Toubro Ltd
Cell no . [protected]