Honda Cars India Ltd. — accidental repair service is not take care in time

cwasaket

from NOIDA, Uttar Pradesh

Address:

122018

I am having Honda AMAZE . The RC no- UP16AS-9947. The car took an accident on 12th July-18. I had requested the Service center " Infinity Honda- Sector-34, Gurgaon" for pick up of the car for repair which is under Zero Dep Insurance. The car was piked up at 11 am on the same day, but till now I have received no update from the Service Center side. Once I called yesterday, I was informed that the system is not working since last 2 days, thus, it can not be logged in. Due to which even the survey work in not completed.
Though at the time of sending the car I requested that, please try to repair early as it will be difficult for me go to office daily by Taxi, but no action was taken on my request.
This kind of pathetic situation I had never seen as I am also working in automobile industry.

Need immediate action on the same .

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Honda Cars India customer support has been notified about the posted complaint.

Jul 19, 2018

Updated by cwasaket NO response yet. No one is ready to respond any thing. I have visited the Service center. Even the service order was not open till 15.07-18. I had to wait for more then an hour after that the service order was opened . Thereafter, till date no communication has been received from their side. Whenever I make a call, no one picks the call and if any one picks the same, he /she just replies I will revert back after some time and that time never comes. I have also sent message to the GM - Sales Service Mr. Mohit of the Infinity Honda- Sec-34, Gurgaon, but reply came.
Horrible service . Such type of ignorance I have never seen from any service station.
Need to take corrective action else I have to knock the door of consumer court as .

Saket - [protected]