[Resolved] Honda Cars India Ltd. — apparently inefficient hardware
My city car currently with your authorised dealer samara auto ltd naraina new delhi. The car was brought in the workshop with roadside assistance, excellent service. On arrival at workshop the inspection reveals that car was overheated and reason was given that it happened because all wiring connecting to central processing unit was eaten apparently by mouse??
This never happened for last 9 years and i am shocked that even the car from honda is also not secured against this type of mis_happening though i have never heard about this before. Sorry to say but loosing the faith on honda assurance that too with negative behaviour from servicing dealer. How can you as a leader in vehicle safety standard accept that it can happen with anybody, we should work on preventive strategy rather than corrective maintenance. I have requested your dealer to ensure all missing or eaten wiring is replaced with the original type however i did not get assurance that it will not happen again. Missing something from great honda assurance department and unfortunatly loosing customer satisfaction from your dealer and you as a responsible organisation who unable to provide the roadmap/guidelines to your workforce on the requisite continuous safety improvement instead of just culture!
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Mar 12, 2018Complaint marked as Resolved
Workshop is working on the resolution
Mar 10, 2018
Honda Cars India customer support has been notified about the posted complaint.