Honda Cars India Ltd. — arya honda bhandup - never take their amc (annual maintenance contract)

Address:	Mumbai City, Maharashtra, 400078
Website:	aryahonda.com

Our sincere advise not to take AMC from Arya Honda - Bhandup. They will just not give you or your car any importance. Your car will deteriorate and they will just not care to resolve complaints in your car. My colleague also shared her bad experience with Arya Honda - Bhandup after taking AMC from them.

We had been referred to Arya Honda - Bhandup through a friend and the 1st service was good.

When we sent our car for 2nd time for service to them they sold their AMC, promising to give good service throughout the year and get huge benefits in terms of discount on parts and no regular service charges for 2 years, means a total of 4 service including the current service at the cost of paying them immediately Rs.28999/-.

However when we sent the car to them on 26th Sept 2017 for the 2nd AMC service we were not happy since our complaints with the car was not attended to. There was a rattling sound in the car which could be heard from the left side of the dash board. To check the noise they tapped on our 9 inch touch screen music system (which costed us Rs.55, 000/- in 2014) and cracked the panel. The fitment of this system was done in Linkway Honda - Chandivali before they delivered the new car to us.

On 27th Sept 2017 morning we conveyed to the same to Ashish Chavan from Arya Honda who agreed to their mistake but said they cannot resolve the rattling sound since the music system in our car doesn't belong to Honda and the sound is due to the music system. We had also requested them to fix front sides bumper protectors and even that work was not done.

Thereafter we kept chasing Ashish Chavan to refund our one year AMC since we are extremely dissatisfied with their reasoning and pathetic service. We have a queue of WhatsApp messages sent to Ashish Chavan from Arya Honda and recently wrote twice to their CRM but still even after more than 6 months they failed to resolve our issue. Every time we called Ashish Chavan from Arya Honda, he had a reason saying he was not in office, his Mom is hospitalised, he is driving so can't talk, wouldn't pick-up calls, not call back on missed calls, tomorrow is Holi weekend so am going out of city, met with an accident etc & etc.

First time after we purchase our car we have missed our service date and we keep telling them about our concern for our service date nearing and then passed away but they are ignorant and have not received any concern for them till date.

We are shockingly surprised by the behavior of Arya Honda towards their customers.