Honda Cars India Ltd. — car not delivered on promised time because of negligence

Address:

Mysore, Karnataka, 570002

Myself, praveen sundar, owner of honda city dx (2003 model) bearing # ka22 n2876, stay in mysore. I had been planning for a while to drop my car to authorise service center (Insipire honda, mysore) for certain repairs & general service such as:
- o2 sensor replacement (As it was not working)
- left mirror assembly replacement (As the mirror was broken)
- right-side front bumper replacement (As the clip was broken)
- general service (Ac vents neutralization; engine coating, etc.)

On 1st sep, 2017, i decided to drop my car, so on my way to service center, car broke down to some extent as gear shift was not working, but luckily managed to reach the service center somehow where it completely broke down. I was attended by service advisor by name ravi (Mob#[protected].

I was given job card, which i am attaching along with this.

Later, after inspection/examination by mechanic, i was advised by service advisor ravi to go for clutch assembly replacement for which i asked why to go for compelete assembly replacement instead identify the exact fault with the exact part (S) of the assembly & get the same replaced. Again, after examination, i was advised to go for clucth plate/pressure plate replacement instead of complete assembly replacement. I gave a go-ahead signal to place a order for the same immediately. I was told by ravi that it takes 4-5 days to reach/arrive mysore as the warehouses are in noida/chennai & for my model car parts are available in one of these warehouses. I said fine & order (1st order) was placed.

After parts arrived, i was told that one more part (Bearing which fits into the center of flywheel) has to be ordered as they forgot to place for the same in the 1st order itself which shows sheer negligence from mechanic & service advisor side in not inspecting the fault (S) correctly. Anyhow, i asked ravi to place the order for the one more part immediately, but later i came to know that this bearing part alone cannot be order separately instead flywheel (Comes along with the bearing has to be ordered) has to be order. I said fine & 2nd order was placed for flywheel (Along with bearing) which took same time (4-5 days) to arrive.

Later, while fixing, again because of negligence from mechanic, i came to know that some spring part got broken/damaged, so same part has to be order. Its been more than 2 weeks since i dropped my car now, no fix has been given & car is in the same condition. I came to know about this on 20th sep, 2017 when i called up ravi to get the update.

Inspite of going through frustration & anger, i asked ravi to place the 3rd order immediatley for the replacement of damaged part. Later i came know that part has not arrived even after 4-5 days, reason being, the order was back ordered from chennai warehouse & no immediate action was taken by ravi to place a fresh order with noida warehouse. Due to negligence from ravi, there was delay of 2-3 days to place a fresh order (4th order) for the damaged part replacement. As it was festival time (Dasara), there was further delay in the arrival of the part & i was told the part while arrive only by 2nd oct, 2017. I was expecting that atleast i will get the car back before festive time so that i can perform ayudha pooja for my car, which didnt happen, all due to sheer negligence from serive advisor, mechnaic & manager to certain extent.

All during this time when i didnt had my car, i had tough time commuting to office as it was/still raining heavily almost everyday/every alternate.in between, my daughter was hospitalised, when i was in need of my car i didnt had, instead had to depend on cabs. I had go through very tough time all these days. Also, i been following with the service adivsor ravi for the update every alternate day by calling up as i never got any response from him inspite of him being always saying that he will keep me updated (But he never kept me updated/posted). I am attaching the call sheet (Highlighting all the calls i had with him).

On 2nd oct, i raised a complaint (Communication id# 1-[protected]) with honda121 customer care asking for compensation.

Now, when i checked with the manager for the update (4th oct, 2017), i came to know that left mirror assembly has not arrived in the any of the orders (4 orders) placed & is missed out somehow, which again shows negligence from warehouse side as well as service advisor (In failing to/not verfying the arrived parts). So, now 5th order was placed for the mirrot assembly, which took 4-5 days to arrive.

Its more than a month now, yesterday (10th oct, 2017) car delivery has to happen as promised by manager & service advisor, i came to know that ac vents neutralization & engine coating (As part of general service request asked by me during car drop) was not done, which again shows negligence from service advisor/manager. So, now the next promised delivery date is today that is 11th oct, 2017 but still i havent recieved my car back yet.

My patience limit is crossed now, but whatever has happened, has happened, more than one month of time is gone by, it cant be corrected by going back. So, i kindly request you to provide me monetary support by waiving off below charges for all incovenience caused all during these days:
- clutch assembly related parts (Plates, flywheel, spring, etc) cost
- labor cost involved in the fixing of above parts
- mirror assemly cost & labor cost involved in the fix.

If above items are not fulfilled, then i need to take up this forward with customer forum (Customer court) for further action. So, i again kindly request you to do the needful asap.

Details:
Vehicle type: honda city dx
Vehicle model: 2003
Vehicle drop date: 01st sep, 2017
Attended service adivsor: ravi[protected]
General manager: santhosh[protected]
Honda121 complaint id: 1-[protected]

Please let me know, if more details required.

Thanks,
Praveen sundar