Honda Cars India Ltd. — car service centre monopoly

Address:

Mumbai City, Maharashtra

I have purchased honda city car registration no. Mh43 as 6719 in aug 2017 from hallmark nerul.

Now my car is due for first paid service and hallmark nerul has provided service offer for 2 years. Upon approaching for negotiation to mr. Ayub khan general manager service hallmark honda has rudely refuted to even discuss and told me that the given offer is non-negotiable. I asked him contact details of his boss, so that i can discuss with his boss as he is not ready to discuss any thing on given offer. Mr. Ayub khan rudely refuted to share his boss contact details.

Understand that hallmark nerul is only dealer and service provider in whole of navi mumbai and they have no competitor which is failure on account of honda india, in tern honda japan.

Knowing above fact that no one can challenge hallmark nerul in navi mumbai region and until the warranty period and even after warranty period all cars to service in their workshop, so they have become non-negotiable at any cost.

Since i had discussions with mr. Ayub i'm afraid that whenever my car will go to their workshop they will create some or other problem to me (Being monopoly).

Now its honda responsibility to see that i should not suffer and warranty shall remain even i would not go for any service. Honda has to provide alternative solution for service.

Hope honda being global company of reputation will understand it and suitably provide solution on this issue.

Looking forward for your quick response, until will not send my car to hallmark for any services.