[Resolved]  Honda Cars India Ltd. — Case of harassment and poorest services by Honda India

Address:

New Delhi, Delhi

Dear Sir, For your information . Kindly do the needful. Regards Charanjeet Singh +91 [protected] [protected] Forwarded message[protected] From: Charanjeet Singh <[protected]@gmail.com> Date: Sat, Mar 28, 2015 at 6:02 AM Subject: Re: Delivery Status Notification (Failure) To: [protected]@honda2wheelersindia.com For your information, these bolts were not loosen or left loosen by the service centre, it was loose already when i bring this from the Bhasin honda showroom at Tilak nagar. I saw these 4 main bolts for tightening my seat were completely out or detached before i went to the service station for my first service still i tight them with my hands before i went to service station. ( 1st problem ) At the service station, Honda activa 125 CC spare parts are out of stock ( 2nd problem ) This is how a well known honda manages its stock on my first surprise while dealing with honda. Even if i go to a small shops nearby for any accessory related to honda, they have everything in stock since they have trained staff and everything is well managed before any emergency occurs. Be it local accessory, at least they keep at least their local items designed in a proper manner. I never expected this kind of vehicle and service from a brand name in India being an N.R.I. On Fri, Mar 27, 2015 at 5:09 AM, Charanjeet Singh <[protected]@gmail.com> wrote: Dear Sir, This is to inform you or intimate you with regards to the pathetic services you are giving to your customers in New Delhi, India. Just yesterday, when i opened my Honda Activa 125's seat cover i saw the 4 bolts which have tightened my seat or the upper backside of my scooter with the base - these bolts were totally out of their hole .In other words for your good understanding, these bolts were so loose that were totally outside of their hold where they should be tightened. This minor things shows your service quality ! Today i went to service station at Bhasin honda ( Tilak nagar service centre ) office, i get my service done. Not only that, scooter's right side just below the seat ( on the other side ) there is a black color plastic which was out and i asked the service center man, he said the bead is not there that's why its out. When i asked them to install the bead to tight this plastic, they said for 125CC WE DO NOT HAVE IN STOCK ! Is this what you called service ? Neither i am satisfied with your scooter not with your service center, loopholes are everywhere .I am dealing with HONDA not with an outside petty service shop. Now just for a small work for installing bead i have to go to your service center again and again . If any accident happens with me for keeping all these 4 bolts loose, who would have been responsible ??????????? You are playing with the safety of your consumers. Awaiting for an apology letter signed by head of honda, less than that is not acceptable. Else i have to proceed ahead. Regards Charanjeet Singh [protected] Subject: Poorest services of Honda Activa in New Delhi From: Charanjeet Singh <[protected]@gmail.com> To: "singh.charanjeet" <singh.[protected]@rocketmail.com> Content-Type: multipart/alternative; boundary=001a[protected]ae513050fa7fc0b Bcc: [protected]@mmail.com Dear Sir, My name is Charanjeet Singh S/o Mr. Bhajan Singh. Vehicle registered on the name of Mr. BHAJAN SINGH-Bill no. 21363- Honda Activa 125 S Drum against RT No. 1442 from:- Capital Scooters Pvt. Ltd. Address: 4A/2, Tilak Nagar, Near Axis Bank, New Delhi -110018 Phone no. :[protected], [protected] We have paid Rupees 500 at the time of registration on *10th November 2014 to Capital Scooters Pvt. Ltd.* Sometime their staff ask me to come on the 2 nd and sometimes on 15th.*Dates keep on changing but up till now I have received the vehicle*. I have wasted a lot of time coming to your offices and inquiring for the same. My work has been affected due to that. Kindly do the needful at the earliest. Awaiting for your revert. Thanking you Regards Charanjeet Singh +91 [protected]