Honda Cars India Ltd. — case of harassment

Address:	Ghaziabad, Uttar Pradesh, 201009
Website:	www.primehonda.com

Sir,

This is in regards to honda amaze - dl14cc4427 which i purchased from "prime honda patparguj" in 2016.

On 3rd october 2017 (Tuesday), my vehicle broke down on yamuna expressway. We managed to get it toed off to prime honda patpargunj.

On the same day we submitted the car and were told by "prime honda technicians" that only 1500 or 2000 rupees will be charged & rest (40, 000 inr) money will be refunded through insurance. I left the car there as i was assured i will get my car in 3-4 working days.

After 3 days, i was informed that i have to pay around 75, 000 - 80, 000 and only 40, 000 will be paid by insurance.
I had purchased a insurance through "honda assure insurance". It's a zero depreciation insurance, therefore i am entitled to a "full claim".

Policy no. - 2311/60008745/00/000

I have no count on the number of visits i have made to both the service centers. No one has been able to give the resolution time and i am shuttling from one place to the other. Already its been 22 days and still i have not got my car back. Every time i call/visit following people give me new reason for postponing the delivery (Sometimes some part is not available at company's end, sometimes the manager is out on vacation).
It doesn't take 22 days to repair or change a part.

Till date i have spoken with the following people at prime honda (Vaishali and patpargunj) service station :
1. Mr shailesh
2. Mr. B. K. Shrivastav
3. Mr. Mehra
4. Mr. Vikas (For insurance)

Despite visiting every week and calling everyone about an update every other day, nobody is being able to put a deadline to this. I don't understand why in every 2 days delivery dates keep shifting. The scenario mentioned above is frustrating and mentally disturbing. It is clear case of harassment against policy. Its a total attempt of fooling & taking advantage of the customer.

Brand name honda is a well known name and i would assume that customer satisfaction should be on your priority list considering that honda is serving an elite segment in india.

I expect that by escalating this issue to all of you would help in expediting this case and providing resolution on timely basis otherwise i would be forced to take up this issue with consumer forum as well as media.

Hope this mail will reaches to good people who can actually resolve my concerns. Kindly take necessary actions immediately.

Thanks

Mehendi sharma
Mehendi. [protected]@gmail.com