Honda Cars India Ltd. — complaint regarding problems in new car purchased (honda connect)

Address:

Varanasi, Uttar Pradesh, 221001

Complaint regarding problems in new car purchased (Honda connect)
I did purchase new honda wr-v diesel version from hans honda varanasi on dated 18/04/2018 with up 32 ju 3722 previously i was planning to purchase hyundai creta. My coordinator at hans honda was mr. Rajesh and i want to inform you about the complaints as follows:-
1. Mr. Rajesh told me wr-v diesel version pricing and accessories. He assured to me about best services delivered from hans honda. Today onwards i don’t received honda connect. I think it’s a best example of best services which was customer availing from hans honda. I was purchased honda car because of its strong brand image. So this is very much disgusting for me to buy this vehicle if honda did not deliver honda connect to new car purchaser in very long 4 months.

2. At the time of purchase of vehicle, during negotiation, i was told that the car would be provided with teflon coating and anti rust coating free of cost. But at the time of delivery i was falsely informed, by mr. Rajesh, that both these coatings had been done. Mr. Rajesh gave me wrong commitments in every single step during car purchase. Some points are given below.
A. Wrong commitment about accessories
B. Excess amount (15273) rs. Was returned after 2 month of car purchase.
C. Wrong insurance done by 3 times for car change. Even one car was allotted 2 different person.
D. Biggest false commitment about rc copy. He provide me all required documents on 08/05/2018 and told me to submit documents in lucknow rto office within 7 days to avoid penalty. When i was submitted the documents in rto office. Rto officer gave me 7999 rs penalty gift because of only mr. Rajesh false commitment.
E. When i informed him about my concern he again did tell a lie
Now i would like to clarify/ask some questions:-
1. What is the standard of honda services to offer customers?
2. Why honda connect is not still received?
3. Why rto office charged 7999 rs. As penalty?
4. Why mr. Rajesh gave me wrong insurance 3 times to deliver wrong car.
5. Why the contact number of the owner of hans honda was not given to me?

So i request you to resolve my aforesaid issues and arrange the honda connect on priority basis. I am utterly disappointed with mr. Rajesh (Hans honda) and honda customer service. I didn't expect that honda services would be so unreliable.
Regards
Subash agrawal
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