Honda Cars India Ltd. — damage of tyre of newly purchased honda city before running 1000 kms

Address:

Kollam, Kerala

Policy no.3001/ha[protected]/00/000 dated 15/09/2017
I have purchased a honda city vxmt (I-vtech) model car on 15/09/20107 at a cost of rs 13.83 lakhs from muthoot honda dealer at kollam. I have insured the car under honda assure insurance and opted for road side assistance scheme also by paying the prescribed premium. The first free service was due at 1000 kms or 1 month whichever is earlier. But within the running in period itself on 02/10/2017, even before the first service, the front right side tyre of the car got punctured and on examination it is found that the tyre has got a tear in its edge. At the time of the incidence, i was travelling with my family at a nominal speed of below 50 kms per hour as advised by the technicians since the car has only covered about 900 kms and was still within the running in period. I have called the road side assistance toll free number then itself, but didn’t get the service in time. So we our self had to replace the damaged tyre with the spare tyre and proceeded to kollam.
On 04/10/2017 i brought the car for first service at muthoot honda, kollam and reported the complaint to the authorities to replace the damaged tyre. But the authorities refused to replace the tyre stating that the damage was occurred due to the careless and rash driving from my part. I was informed that the complaint was forwarded to bridgestone company, the manufacturer of the tyre and they also refused the claim. It may be noted that the car has only covered 900 kms and i was driving the vehicle at a minimal speed as the car was still within the running in period. The tear of the tyre has happened only due to the inferior quality of the tyre.
The incident honestly spoiled my good will on honda company. Under these circumstances, being a bonafide customer of the renowned company like honda i request you to positively consider my complaint and to replace the tyre to compensate my loss.