Honda Cars India Ltd. — delay in delivery of car after service and replacement of windshield glass.

Address:208016
Website:iitk.ac.in

On behalf of Director of Indian Institute of Technology Kanpur, I have following few issues:-
1) I have send my Honda City VXMT car to Smart cars Ltd. Kanpur on 29.03.2018, for 100, 000 Kms service and replacement of wind shield glass under warranty. Surveyor has passed claim under insurance on 02.4.2018. I am sorry to say that as on today on 09.4.2018 till 04:10 pm, car has not been delivered by Service centre.
2.Being not getting any updation from service advisor, I have sent bmy driver on 07.4.2018. It was found that car was kept with removed wind shield glass and interior of car was in worst condition. Since it is an VIIP car, I really get shocked by seeing in such condition. IIT Kanpur is paying Rs. 6000/- per day for hiring car from outside. If you can, kaidly give Instructions to deliver it at the earliest.
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Honda Cars India customer support has been notified about the posted complaint.
Apr 09, 2018
Updated by PC Kanaujia
Car No. UP 78DP/4004 C/o Director, IIT Kanpur
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