Honda Cars India Ltd. — delay in service - infinity honda, infocity, sec 34, gurgaon

Address:	Gurgaon, Haryana
Website:	www.infinityhonda.com

I own a Honda City VX MT (2016 model), from Infinity Honda Gurgaon. I believe currently, my car is in extended warranty.

My front windshield got damaged without having any accident. I strongly feel that it was a stress crack (without anything actually hitting the windshield). Before went to the showroom I took a counsel from other workshops and realised that the crack was due to large variation in temperature and pressure (like my car has been sitting in the hot sun all day.) But the Infinity Honda denied to replace the same as they are claiming that this was due to a stone or other hard debris hits the windshield.

Hence, I have given my car to change the the windshield on 10th of July 2018 (Tuesday) and received the date 14th July 2018 (Saturday) as the date of delivery. However, at the date of delivery, when I reached the workshop I have realised that my car remains untouched. Initially when I have asked for the reason they told me that my insurance claim papers were misplaced and I need to re-submit the documents. However, after 2/3 hours of search they have managed to find my documents and told me that the further procedure will take another 3 days to initiate as they don’t have the services (Insurance claim) on Sunday.

Hence, I feel this is a case of serious negligence any unprofessionalism.

So it would be great if anyone can help me in this and give me some good suggestions for the whole procedure.

Thanks
Arnab