Honda Cars India Ltd. — different size wheel & tyre for car stepney (spare wheel)

SK Raj

from Mumbai, Maharashtra

Address:

Anantapur, Andhra Pradesh, 515001

Sirs,

I have purchased honda jazz top end model car from honda cars india ltd., anantapur.

When i was travelling from hubbali to anantapur my front tubeless tyre got puncher at midnight around 12.15 am and i tried to fix the stepney (Spare wheel) and observed different size i. E 14 inch, my all four tyre are 15 inch. I fixed the same and tried the puncher shop, but there were no tubeless puncher maker's shop at that time, it was around 120 kilo meters to my home town, with very low speed i reached anantapur.

Next morning first i called anantapur show room people, but they told that it is not their responsibility as they sold vehicle and responsibility ends there after.

Then i have taken customer care number from ananthapur show room people and i made a complaint against this different size stepney (Spare tyre), in two mails they reiterated that honda cars are global cars, so they follow the principles globally, they use different size for stepney (Spare wheel) because it is for short distance.

How can they say in short distance tubeless puncher maker will be available at mid night or any other time, what will happen if they same size wheel as stepney (Spare wheel) so that we can reach safely, front side engine will be there and can't run with 14 & 15" for a 120 km.

Kindly look into this and accept my complaint so that other purchaser from such global cars can't suffer like me.

With regards

Siddappa kantaraj

[protected]
Anantapur,
Andhrapradesh.
Vehicle number ap02 bj 8529,

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Honda Cars India customer support has been notified about the posted complaint.

Jul 22, 2017

Updated by SK Raj Sirs,

This is the answer i have received from Honda Cars, ( [protected]@hondacarindia.com )

This refers to your communication to us regarding spare wheel size in your Honda Jazz car.

As per your concern, I would like to clarify that Honda Jazz being a global model has followed the same trend of 14" spare wheel (manufactured by MRF) as a temporary spare which can be used easily upto speed of 100Kmph.

Also in terms of aspect ratio of running tyres with specification 175/65 R 15 and spare wheel with specification 175/70 R 14 the tyre is completely safe to use in the car.

As a standard practice for Honda Jazz, the runnning four tyres can be of different make while spare wheel is specifically MRF make only. The spare wheel should only be used in the event of puncture/ tyre damage and should be kept back in boot once the running tyre is repaired/ replaced.

With our best support always !!!

Kind regards,

Parampreet Singh
Customer Relations
Honda Cars India Ltd.

Customer Relations
Jul 2

to me
Dear Sir,

We wish to clarify that Honda Jazz being a global model has followed the same trend of 14" spare wheel which can be used easily upto speed of 100Kmph.

Also in terms of aspect ratio of 175/65 R 15 and spare wheel of 175/70 R 14 the tyre is completely safe to use in the car.

The spare wheel should only be used in the event of puncture/ tyre damage and should be kept back in boot once the running tyre is repaired/ replaced.

Kind regards,

Parampreet Singh
Customer Relations
Honda Cars India Ltd.

From: Kantaraj S <[protected]@gmail.com>
To: Customer Relations <[protected]@hondacarindia.com>,
Date:[protected]:48
Subject: Re: 1-[protected], Kind attn: Mr. Siddappa Kanta Raj

This is for your information and further needful action.

With Regards

Siddappa Kantaraj
[protected]