Honda Cars India Ltd. — disappointment with after sales services

Address:

Ghaziabad, Uttar Pradesh, 201010

Sir,
I own a honda jazz, registration no. Dl14cd0834. The same is insured by honda assure, bajaj. Bajaj was recommended by prime honda, i don't understand bajaj, i took insurance from honda, trusting you. I can provide the documents for same if needed. Bajaj policy no. : hba/00558587
My car recently got hit at ghazipur road due to sudden emergency on 31st of july, 2018 night around 8:30pm. A car came from front so i applied brakes, but there was a car on my left so that got hit. I went to prime honda, vaishali the next day itself, i. E. 1st august 2018 at 6:30 pm. The very next day i. E. 2nd august'18 i received a call from prime honda, saying two panels have been approved by the insurer and the bumper has been denied. Also, he said he'll send the written approval from his office.
On 3rd august then, i again received a call that the entire claim has been denied. The reason stated was that the car was hit already, and the scratches and dents are old, and therefore not entitled to claim. This is very disappointing. There is no reason to deny the claim.
They are denying it on the basis of another extremely light scratch on the side of the car. As the car is parked in industrial area, kids passing by created the scratch. Its funny how i am not even asking claim for the scratch. Kindly get it straight.
Also, i went to pick my car on 5th august 18, sunday. The car has been there for these many days, collecting dust. I received my car covered in dust. Is this is the kind of service honda provides?
I have been denied a valid claim. The services by prime honda have been highly disappointing. I can also provide more images of the condition i received my car in. I have uploaded along this message, an image of the scratch and dent i claimed for and the condition i received the car in.
Also, last time i gave my car for service i was not satisfied with the washing and cleaning. The centre gave us a free washing and cleaning. So, while dropping the car this time i informed them to get that done. I came to pick my car after these many days and still the washing and cleaning was not done.
Kindly look into the matters. Its not the first car i have ever owned. I have a toyota and a hyundai car as well right now, had a maruti car also. I have never been this disappointed with any car service as i am with honda. I was all ready to buy i20, but the sales service really convinced us into buying jazz. But now i regret buying a honda car. If this continues i am afraid i'll make sure not to buy honda anytime now. The staff is not good, and don't know how to deal with customer.
Please understand its not just the sale and the product that matters. After sales services are equally important, and
Honda is really disappointing when it comes to after sales services.

Praveen k jain
+91 [protected]
102 bahubali enclave delhi, 110092.
Email: [protected]@bahubalicraft.com