Honda Cars India Ltd. — eligible claim rejection

Address:

Muvattupuzha, Mekkadambu, Kerala 682316, Ernakulam, Kerala

My self vishnu. R. Kindly see my previous communication with vision honda customer care dept. Regarding the replacement of clutch my honda wrv car, in which the officials of vision honda (Sh. Arun issac, manager customer relations) is rejecting the claim amount stating that clutch is an items which is not covered in warranty as it’s a ‘wear and tear item’

I have purchased honda wrv car on 21.03.2018 from honda showroom at muvattupuzha vide invoice number sl[protected], model type wr-v 1.5 vx mt (I-dtec) copy of the invoice along with rc book is attached (A-a1). I have done the timely service of my vehicle at honda showroom as mentioned in the service book. The copy of the service done are also attached (B1-b5) but in the end of december 2018, i felt that that there is a problem with the clutch as when i am giving acceleration the rpm of vehicle was going up without corresponding movement of the vehicle and i have taken my vehicle to honda showroom muvattupuzha but the service person there has took it very casually and without doing thorough checking told that there is no problem with the clutch. Now when i have given the car for servicing at honda showroom muvattupuzha, the service team informed me that the clutch needs to be replaced at the cost of rs.10000/- and as its wear and tear item i won’t get warranty for the item. The service person is of the opinion is it may be happened due to the way i am driving. I have been driving many cars from last 5 years and i know how a vehicle should be driven. More over, the expected life period of a wrv’s clutch is normally 70000 kms/7 years as per the calculation given in your website (Copy attached c) but i wonder how it is damaged within one year.

In nutshell i wanted bring two points before rejecting my claim. One i have informed the service person at muvattupuzha showroom that there is problem with the clutch in the month of december 2018, if this would have attended in a professional way the damage may not be have occurred. Second the expected life period as per the data in your website is 70000 km/7 years, hence if the clutch was got damaged, it is clear that the item was having some manufacturing defect.

So i humbly requesting your favorable action in this regard and to process my claim as it was happened either due to negligency from your side or you have used a defective material for manufacturing the item.