Honda Cars India Ltd. — false commitment

Address:

Pune, Maharashtra

I booked honda w-rv vx-mt from crystal honda bavdhan showroom. I decided to go ahead with honda w-rv over brezza and ford ecosports because i thought i'm getting better deal and service. While i was booking the car i was told by the sales person (Agrim nikam) and sales manager (Sumit) separately that they will give me some cash discount and reverse parking sensors free of cost in september 2017. So i decided to go ahead and book the car. At the time of booking i sold my old car for rs.80, 000 to the showroom as buy back option. Sales manager mentioned that they will consider this as booking amount and it will be deducted from my down payment amount. Due to some personal reason i decided to take the delivery of my car in the month of november 2017. I completed all the car loan formalities and the loan amount was disbursed to crystal honda. I also paid rest of the down payment amount. I also asked them to fit some more accessories from my own pocket. While i was discussing this sales person told me that they will not give me the reverse parking sensors as it was not mentioned by them in the docket! Later both sales manager and sales person started saying that they never committed me to fit in reverse parking sensors and there is nothing in writing. I tried telling them they verbally committed this not just once but on multiple occasions that reverse parking sensors will be fitted as a gift from crystal honda.
I understand that the amount for reverse parking sensors is very minimal but i feel that i have been cheated by the sales team. There is no reason for telling a lie and false committing things while customer is trying to make a decision on buying a car. The behavior of the sales person and sales manager is completely unprofessional and unethical. They have no regret whatsoever of telling a lie and turning their back on what they committed earlier. I wanted to take legal action but due to time constraint i'm unable to do that but this has to stop somewhere. Some authority needs to look further into this matter otherwise these guys will keep fooling customers with false commitments.