Honda Cars India Ltd. — faulty service by m/s whitefield motors pvt ltd bangalore

Address:

560048

Hi, my name is abhijith dev and this is regarding a complaint on honda faulty service. Request you to take suitable action and help me to get this car repaired.

Car details:
Model: honda city 2005 aug
Vehicle reg no: ka01mb1031

Issue:

I have been travelling approximately around 5000 kilometres by car per year and every year on a regular basis have been getting it serviced at whitefield honda bangalore (M/s whitefield motors pvt. Ltd).

Last time the service (90k) was done on 16th to 18th february 2019 at 91993 kilometres in the above mentioned service station in bangalore.

On 3rd march 2019 early hours, i started to my native place on bangalore - pune highway. At around 92250th kilometre, i. E approximately around 120 kilometres from bangalore on that day, the oil leakage symbol was shown. I stopped the car and monitored for 5 mins. I could see 1 drop of oil on the ground. Since no mechanical shops near by and on the assumption that this oil leakage is the reported - 'big end oil seal slight leakage' as per the last service, i thought this should be okay to go further. But after 3-4 kilometres, some noice started as well. I continued slowly for one kilometre to reach karjeevanahalli toll plaza on bangalore pune highway.

I took the local mechanic persons help, and came to know that oil was completely leaked/ no oil available. With the help of local mechanic from the near by city sira, we had put shell oil 3.5 litters and started the engine, to see immediate leakage of some 200-300ml oil from oil filter. I stopped the engine and the local mechanic took out the filter and said, the gasket is not fixed properly in that oil filter. He said, he cannot fix that and again we bought new oil filter and fixed it. This time, the oil leakage symbol disappeared and there was no oil leakage after the change.
But, engine noise was still there after turning on. Local mechanic insisted us to travel 18 kilometres further to reach sira town slowly and get it checked there. Through out the 16-18 kilometres, engine noise was there, no danger symbol on the dashboard.
Again, local mechanics in sira inspected and suspected a problem in the engine.

By then i called whitefield honda service coordinator vijay and informed him about the issue. Since it was a sunday, he asked me to take the car back to bangalore (120km) or take it to shimoga (180km) and get it inspected. He even asked me to drive it back slowly to bangalore and kind of assured that engine will not be problem if vehicle can be started and moved further. But local mechanic person alerted me not to do so and insisted me to tow it.

With a great difficulty, the vehicle was towed till shimoga (180kms) through a trax and i have given the car to global honda showroom shimoga to inspect. Even for them, it was a holiday, and since we requested, they took the car inside and helped us to drop the car there.

Yesterday, 4th march 2019 when they inspected, they said there might be a engine issue.

Now, after the whitefield honda service, within 300kilometres of drive, oil leakage through oil filter happened. There was no impact/accident/stone hitting happened in that span. Even, global honda shimoga, after inspecting it, confirmed there was no visible impact of stone or something hitting to oil filter. As per the local mechanics near sira, oil filter gasket might not be fitted properly.

With all these, i want to complain on m/s whitefield motors pvt ltd, bangalore for a faulty service. When asked the service coordinator, they don't want to own it up.

That's the reason, i'm raising a complaint on this forum to take strict action and also believe honda will take/own the responsibility in fixing it for your customer.

I have asked global honda shimoga to wait till i confirm whether to take out the engine for fixing. I'm waiting to hear from you after logging this complaint.

Thank you,
Abhijith

(Since you have asked not to share contact numbers and email ids, i haven't put that here. With the vehicle registration number, please get those information and let me know how to proceed with this. Thanks)