Honda Cars India Ltd. — Harassment of, dealer-highway, honda pahal bhubaneswar odisha

Address:

Khordha, Odisha, 751019

Respected mam / sir,
I sri satyasiba pattanayak, (Residing at mig-129, bda colony, patrapada, bbsr-751019, tel-[protected], mail id-satyasiba. [protected]@gmail.com) would like to draw your notice:-
1. That a honda amaze was purchased on dtd.23.01.2017 from the dealer m/s. Highway honda, pahal, bhubaneswar, odisha.
2. The sales executive was mrs. Narmada nayak madam was dealing with me under the supervision of the sales manager mr. Bhagaban dalai sir.
3. At the time of purchase, both the sales executive and sales officer confirmed that honda buddy loyalty of rs.5000/- can be availed, as a honda activa two wheeler is registered in my name.
4. As per their commitment, i was supposed to pay extra rs.3100/- {total-5000/- (Honda buddy loyalty) + rs.3100/- (From my pocket)= rs.8100/-} to install a back camera with sensor from the said show room.
5. It was further confirmed that just after getting the registration certificate within 7-10 days, the back camera with sensor will be fitted in my vehicle.
6. Today i. E. On dtd.01.03.2017 i received the original rc along with the smart card from the concern rto
7. After getting the rc, i immediately contacted mrs. Narmada madam in order to avail back camera with sensor, as mentioned in above.
8. She also smartly as well as immediately responded with the version that they “committed but with inadequate knowledge” as she as well as her senior officer were unknown regarding offers for which the commitment can’t be executed. Further she added that “rs.5000/- can be expended in servicing - cannot be adjusted in accessories, as the accessories used to procured from outside vender/s”
9. My grievances are: with the belief of above mentioned commitment/s, i purchased this particular best product (I. E. Honda amaze) from the particular show room (I. E. M/s. Highway honda).
Now i myself asking the question that:
 have i taken the wrong decision by purchasing this particular product from the particular show room?
 is it possible for me to continue servicing in m/s. Highway honda?
 is it possible for me to recommend anybody to deal with the best “honda” product from this types of worst service of show room i. E. “m/s. Highway honda”, pahal, bhubaneswar, odisha.
10.in my opinion regarding the sales team : with very inadequate knowledge, the sales executive (Name: mrs. Narmada madam) saling products under the sales manager mr. Bhagaban sir, who can perfectly do false promises, false commitments.
11. Other predicted possibilities: if within a month the sales executive as well as sales manger are rolling roll back from their commitment, how it is possible for me to believe on you for availing as well as continue any types of deal from this particular show room.

This is for your information and necessary action
With regards,

S. S. Pattanayak
(Your costumer)
Vehicle no.-od-02-aj-6182

Enclosures:
1. Scan copies of rc and smart card.
2. Scan copy of warranty certificate