Honda Cars India Ltd. — honda city service experience at saphire honda sarjapur

Address:

Bangalore, Karnataka, 560037

This is to bring to your notice, the unprofessional and pathetic service experience that i had to go thru during the last service of my above mentioned vehicle a few days back .

Note the following and let me know what action is being taken to salvage the above :

- I opted for home pick up & drop of my vehicle since I was traveling & gave the complete address ( which should be already existing in your system as this was the third time ) to the customer care over phone while booking the service .

- Next day while on airport transits, your driver kept calling me for address

- The service manager called me mentioning all four tyres needed replacement wherein my vehicle has just done 33k KMS ( I need in writing that my tyres need replacement because i want to take this up with Honda Company that within 33k kms, the tyres havent lasted .

- Then he told me battery is also weak and needs to be replaced as there was a starting trouble, i told him that it wasn't the car battery but it was the automatic key's battery that had gone weak and the orange light indicator was also on for the same, he said he will check and get back .

- Finally, i got a call that the car service is thru, again the delivery driver kept calling me saying he hasnt been given any address .

- My vehicle was delivered with no petrol and did not start the next day, i had to go get fuel in a bottle to even start the vehicle - WHEN A CUSTOMER IS PAYING UP 13K FOR SERVICE, CANT YOU GUYS LEAVE ATLEAST A LITRE OF FUEL WHICH CAN BE EVEN CHARGED !!!

- The car key battery was not replaced and car is returned in the same condition with starting trouble - WHY ?????

- There are grease finger stains left on the roof inside the car, vehicle was handed over without a single mark /stain in the interior .

This was the last time i have come to you guys and really disgusted with the sloppy customer service