Honda Cars India Ltd. — Honda city vmt idtech car

Address:	Gurgaon, Haryana, 122001
Website:	www.hondacarindia.com

I purchased a silver color Honda City VMT Diesel in March 2014. Till date its mileage is 25000 Kms.
Today after using it or about 2.5 years, i noticed that all 4 doors are catching rust from inside.
On[protected], I visited Infinity honda showrrom in Gurgaon, Haryana.
There the persons got it repaired on approvals from their seniors. and the matter was closed.

But just after that on 13 February I noticed few more different places are catching rust apart from what was repaired at infinity dealership. I informed the same to infinity Honda and also reported the matter to customer care of Honda cars .
Reason of complain-
Once rust came, dealer repaired it. I was ok.
But again it is coming and that too on outer body this time. This means that there is manufacturing fault.

Let me know how many times I will get it repaired for no fault on my side.

And why I will get it repair when company paint and metal is of low quality.

I can provide following things:
1) Images of defective rusted portions of the car sent for approvals by the dealer himself and repaired at infinity on 29 December 2016.
2) Physical car can be made available for Honda company people for inspecting repair work done at dealership.
3) Physical car can be made available for Honda company people for checking fresh rusting portions of the car which is never reported to any dealership except this complain.

Hope my trust on Honda cars India do not get breach and hoping will soon be meeting a responsible person from the Honda Company itself who will understand the customer genuine problem and provide the requested solution for it.

According to today's email from honda company, Honda cars life I just three years and after that they need to be scrapped?.

Today at infinity, I met Mr Amit Walia, he said me that before complaining to customer care email, I should have discussed the matter with him and he would have put up the matter in company And now as I have made complaint to consumer care, directly company will deal with the matter.
And Mr Amit Walia will not deal in this matter.
This is a clear indication of exploitation of consumer, making him confuse from email talks and dealership threats.

I am a simple public user of a car, incase company will help in this problem, this will be a genuine company help and siman and amit sir also knows that it is a genuine manufacturing fault, but Mr Siman himself told me today that sir we cannot accept this in records otherwise company image will be tempered.

MR Siman has also taken pics of all rusted places today. And he accepts that it will spread in complete car.

I am not a person who get indulge in improper talks and prove myself to different authorities. I am a consumer and knows my rights and duties very well.

I just request the company to act properly with me and provide a solution to the problem.

Without any delay, kindly fix up a meeting with higher authority of the company who is having a decision taking power, rather than getting emails over email and getting clarifications from dealership who themselves do not have the ability to accept their words of their mouth.

Hoping company will think about its consumer as consumer is the one who makes the company not vice versa.

please get my issue resolved. i will be thanful.

reagrds
sachin singhal
[protected]/ [protected]