Honda Cars India Ltd. — honda kanpur is not accepting the warranty just because the part is expensive.. worst experience

Address:

Pushp Honda, 208013

This is in regards with honda wrv owned by me with number up78 eu 9001.

Date of purchase - may 2017

Place - pushp honda kanpur

Till date i like the honda cars in terms of quality and standard which honda offers to customer, and in my family this is the 3 rd honda car and in future also thought to go with honda but the below experience broke my expectations from honda service center located at kanpur dadanagar.

I've been writing to you with lot of expectations and hope that you will understand my problem and if the damage part comes under warranty, that should be repaired without any cost to customer.

This was the very worst experience with honda service center at dadanagar kanpur with mohit joshi with a rude behaviour. Being the genuine customer of honda and the trust which i had maintained with honda has been completely lost and now not in a state to recommend anyone for honda cars.

Even if the part comes under warranty, mr joshi from honda is not accepting it and giving false commitments. This is only because the part is costly and hence asking customer to pay. I would like to take this up to a higher level and writing to you, so that the name of brand should not go down due to such incidents/people. This email is to bring your attention towards the service which honda is offering to customers regarding warranty parts if they are costly.

Story starts from here... My car horn is not working since 1 week and then suddenly after 2, 3 days, i noticed that abs light is also in on state. I went to service center and asked them to diagnose the problem and check that if it's under warranty.

I reached there at 10:30 am morning and since then till 3pm, they wasted the time and didnt diagnose the problem completely and argued with me that your stearing cable wheel has gone due to external horn is fitted, the part comes under warranty but due to external horn fitted, warranty is not applicable. This is totally unacceptable for me.

Several times i told them that this is my 3rd honda car and each car i've fitted the external horn but never faced this kind of problem but they didn't agreed even after requesting a lot.

Then i called mr. Bose regional manager and after telling him the complete story, he called mohit joshi and asked him to check the problem properly this should not be because of just external horn. Then they again started to check and now this time opened the stearing wheel etc. And now they told me that that this was not due to external horn fitted, the stearing wheel is broken because some outside mechanic has done something. Now again new story, why will outside mechanic touch my car without my permission and i never took my car to any local shop, i told them several times that i never took my car to any outside shop because i understand the warranty norms as wrv is my 3rd honda car but they never listened to me. How could i tell how the part is broken and that too such a internal part which was never in my knowledge, there are chances that might be while diagnosing it could have broken.

I just faced the horn problem and came to service center and never went to any local shop because i was aware that my car is under warranty.

I called several time to mr bose and he helped me to some extent and asked me to pay the 50% 0f the part cost which is 17000 approx. Then again discussing more they came to 40% cost of part. I left from the service center at 06:00 pm in the evening with no resolution.

But here my concern is why would i pay anything if that part comes under warranty and i never took my car to any outside shop for repairing and that too such a internal part.in addition to above i never faced such kind of problem or never came to a situation that required me to take my car to any local shop. This was the very first time i faced the problem and directly came to honda service center.

Awaiting for your positive response as i m suffering a lot, it seems there is no use of warranty in honda. I apologise for being harsh in mail. But from customer point of view i m completely disappointed.

Response from honda was "no"