Honda Cars India Ltd. — Ignitial Lock Problem

Address:Ludhiana, Punjab

Dear Sir,

I have one grievance with your company, I would like to share it with
you for its sorting out.

I am professional in practice as Chartered Accountant since 1987
till 2010 I was using Maruti make cars . In the year 2010 I was suggested to shift to Honda by you dealer (Horizen Honda
now Lally Motors)

Even though it was tough for me looking in to its cost
but looking in to the reputation of the company & on convincing
by you dealer I have made my mind & bought Honda City 1.5 SMT (PB 10 CY 3862)

No major problem was there except low ground clearance for which I have to bear with.

But recently in Jan 2017 on my way to Delhi with my family, the starting lock was suddenly jammed & the situation became very embarrassed & stress full as I was with my family. I always used to carry duplicate key while going outside, but to my bad luck that that Key also failed. You just imagine the mantle torture I beard on that date including my all relatives

Any how by hustling here & there I found a mechanic who has repaired the lock & able to reach destination with sucked breath.

At Delhi I met many people even expert mechanics & came to know that it is the manufacturing defect in Honda City which appears after some years. No other car has this type of defect .

from that day I felt very bad about the company like yours, it further enhances when I request the local dealer at Ludhiana on 08.02.2017 to hear to my grievance & change the lock free of cost being the manufacturing / technical defect but he blindly refused .

being a professional in my opinion the company should at its own call back the cars with this defect & rectify at itself. But to surprise this is not being changed even at the request of the customer.

It is my worst experience .

You cannot imagine that horrified evening when I stuck on the way with my family
Who is at fault ????
This is a big question.

I expect the company should respond to my grievance.
With Regards

CA Y.K.Bhushan
(Partner)
Y.K.Bhushan & Associates
Chartered Accountants
Lower Ground Floor
Noble Enclave
Bhaiwala Chowk
Ludhiana
E mail:- [protected]@gmail.com
Phone:[protected], 5097541
Mobile:-[protected]
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Comments

Dear Sir,

On 11.02.2017 at 3.45 pm I received a call from Grievance Cell Mr. Bhattacharaya[protected]
that the company has felt very sorry for the inconvenience caused to me & as per company policy they will compensate me for Rs.38000/- & also give me a refund voucher no. ICICI RFC 9988800 & inform me certain procedure to get the money transferred from ATM

but to my surprise he has got transferred Rs.13999 from my a/c, instead of transferring Rs.38000 to my a/c. on 13.02.2017 with the commitment that I will get back whole of the amount i.e. 51999 with in one or two hours

it is clear case of fraud, which should be looked in to by company

now he is not getting the call

one time Mr. Rohit & second time Mr.Arun Sharma has picked the call but all are saying that they are calling for Grievance Cell of Honda Cars (India) Ltd.

matter is very serious & it should be taken on high priority basis by the company officials
& to confirm whether the above persons & actually representing Honda Cars (India) Ltd. or impersonating the company & making the fraud with the customers

Y K Bhushan

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