Honda Cars India Ltd. — looking forward to an urgent solution

Address:Indian Institute of Management Kozhikode IIMK PO., Kerala, Kozhikode, Kerala, 673570

I am deeply concerned and disappointed with the sudden lack of trustworthiness of the brand Honda and its dealer.

I had booked one City ZX MT (Golden brown) from the dealer Apco Honda in Kozhikode on Oct 30, 2019 with an assurance to get it delivered by Nov 20. I didn't take a test drive neither showed my preference to any other color or variant. It was booked after availing exchange bonus and other festival offers. The RC of my old car was also kept with them. But recently I was informed that the specification was not available due to non-production of BSIV vehicles and was left with having no option but to go with the only available color "white" in MT version or the automatic version of the same specification. I have made a complaint (comm id: 1-[protected]) with the customer care of Honda India and was assured with a solution to the utmost level of my satisfaction. So far, no satisfactory steps have been taken neither by Honda nor by the dealer even after sending two mails to the customer care. The questions coming in my mind are:

1. why did the dealer take the booking when the color was not available? Interestingly, another dealer of Kozhikode had confirmed non-availability of the color with the poo at the time of booking.

2. How could Honda stop production of vehicles when the booking was already made?

It is a breach of contract as signed in the welcome docket. Honda and the dealer both should be held responsible for the act and both should look for a mutually beneficial solution.

I demand for my specified car within Nov 20, 2019 as was promised.
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