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Honda Cars India Ltd. — malfunctioning / non functioning of car ac in new brv

Mr. Yoichiro ueno
President & ceo
Honda cars india ltd.

Dear sir
Sub : malfunctioning / non functioning of ac unit in my brand new honda br-v 1.5 v cvt (I-vtec) urban titanium (2sj). - chassis no. Makdg183gg4000873 / engine no. L15z13103423.-

I had purchased one honda br-v 1.5 v cvt (I-vtec), from your dealer m/s. Olympia honda, chennai, vide their sales invoice no. Vsp11600879 dated 29/08/2016 for an aggregate amount of rs. 1480365/=. The delivery of this vehicle was taken on 5th september 2016 (Hardly 1 year and 6 months). The invoice price includes the cost of vehicle, vat, registration charges, insurance charges, extended warranty, road safety assistance charges, bumper to bumper insurance. A scanned copy of the aforesaid invoice is attached for your reference.

It is quite unfortunate that by the time the aforesaid vehicle had hardly completed 3 free services, the ac started malfunctioning and it does not give any cool air, as of now. My vehicle had hardly completed around 13000 kms.

I was surprised to see that after paying a whopping price for this car the ac (Factory fitted and installed) is not functioning. I could not believe that honda could sell such inferior or substandard products to its customers, who generally believes that all honda products confirm to superior standards in all respects. I had also purchased the honda car, on the firm belief that their cars are superior in all respects and there is value for money. Prior to purchasing honda car, i had been using cars from maruti suzuki and hyundai, but those vehicles never had any problems with the ac, that too within a short period of time.

I had gone for honda product, on a firm belief that their products would under all circumstances, confirm to world class standards, but unfortunately that did not happen and i am very disappointed as to why i have gone for this vehicle from honda, in this highly competitive market, where plenty of superior cars were available probably at a more competitive and cheaper price. My view of honda cars has totally changed with this experience and in all probability if someone asks me my experience about honda cars, it would in all probability be a negative feedback.

I now request you to kindly advice all concerned to look into this and have my car ac rectified free of cost or replaced, in case it could not be repaired. I am writing this letter to you, with a firm belief that there will be a positive reply from your side, addressing my concern fully.

Looking forward to a favourable reply from your side

Thanking you,
Yours faithfully

N. K. Menon
Mob : [protected]

Complaint Status

[Mar 25, 2018] Honda Cars India customer support has been notified about the posted complaint.
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