Honda Cars India Ltd. — Negligence in service at Naksha Enterprises ( ACE HONDA), NOIDA

sanraizada

from Noida, Uttar Pradesh

Address:

Gautam Buddh Nagar, Uttar Pradesh

Dear Sir, I got my car serviced at Naksha Enterprises ( ACE HONDA), NOIDA on 1st june'15. While I was driving home in the evening I noticed there are many spots on wind screen. I have a bad experience of service at this center so I stopped the car and tried to clean the wind screen then I could understand that spot were on the wind screen from inner side which were actually by some spray which was used on dash board. Spray got deposited and couldn't remove by cloth. I called the agency next day twice but to no avail other than false promise to call back. Today on 3rd June I called again to service supervisor Mr Santosh, his in charge Mr Neeraj and Head Service but no one gave heed to it, casually they responded when our men would be free we will try to resolve it in 2 days. I can tolerate the faults but irresponsible behavior of customer support is deplorable. Please look into it and get the things set right. Thanks; Sandeep Raizada, UP14 CF/ 7779

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Comments

Sudhir Bisht

from Gurgaon, Haryana

Hello,
I got my car checked on 20/10/2016 at Naksha Enterprises Invoice No. SER-INV-DD[protected].
After the service, I found that from my car glove box, accessories which come with a new car are missing. I asked the guy who brought car up from service area, and he told me to talk to the representative. I informed the service representative handling the car, and he checked in the car and we found that those were kept in the elbow rest box which is between the driver seat and passenger seat. I left the service station thinking that all is well. But unfortunately that was not the case as after few days when I actually checked the box, I found that one of the head-lamp bulb paper box was empty and second one had the bulb, and the seal pouch was also intact. But who removed the bulb from one of the paper white color box. I immediately called the CRM and they informed me that they will look into the matter and get back to me. But have not heard anything from them since then. We as a customer believe them and give the car for service and other things with good spirit but this is not expected from a renowned service centre like Ace Honda. I am seriously thinking on now getting car regularly serviced from Pearl instead as this has shocked me and taken me by surprise.

Thank You,
Sudhir BISHT