Honda Cars India Ltd. — New Honda Amaze 1.2 SMT (I-VETC)

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Honda Cars Noida

Honda Car India Complaint ID - 1-[protected]

Am an owner of New Honda Amaze 1.2 SMT (I-VETC) ( Chassis No. MAKDF55EF4104700, Engine No.L12B[protected]

Car having pick up/acceleration issue and loses all power when the road is steep, especially when we try to accelerate on a steep road after braking. It loses its power to an extent that sometimes it stops.. totally a painful experience . sometimes it's really frustrating . while taking the reverse on steep porch for the parking, its vibrates a lot . Working like an Auto, engine also getting off..

Already escalated problem to Honda mentioning the safety aspects of passengers while they travel in High Range or steep roads.. vehicle will loose the control, Engine also will get shut down..
Honda direct person is not even showing the courtesy to have a direct call or for sharing his contact details . i was waiting in showroom for connecting Honda direct representive.. Even after lot of mails and calls, still there s no action or proper feedback..

At last i really shocked to hear their final comment that if same problem is happening with their test drive car of same series, they cant do anything on my complaint.. becase its a common problem..Honda representive is commenting that its not the vehicle problem, but its happening with all series of that cars . really sorry to understand that still they are not serious about this problem and its after effects ... its happening with most of their same series cars..

We middle class is still keeping a trust and confidence on Brand Like Honda, most o[censored]s are buying cars by taking loan and additional burdens. Every Month, we are paying a good amount of EMI to bank for this car loan that taken with a lot of dreams and hopes. so we need to get basic Quality & performance . .Just think this situation from customer angle, After spending a good amount of money, still driving a car that having pick up problem and not up to quality standard .

Really shocked and surprised to see that such things are happening with a famous brand like HONDA .
When customer is escalating a serious compliant that s related with vehicle performance and safety, simply getting an answer from your professional team that " Just have test drive again on same series of car, if that car also showing the same complaint, its a common with all series of these car, such a case we cant do anything ".. Seriously its not the professional way to handle such problems . when my vehicle is showing a complaint, whats the need of checking same other series of vehicles... problems remains the same .. even though if its common.

When such problem is happening while travelling with our family and little kids in High range or Long steep roads, if something happens, who will take the responsibility ..?

Regards
Prem