Honda Cars India Ltd. — new honda amaze car petrol mt v model is defective

Address:	Jodhpur, Rajasthan, 342001
Website:	honda cars india

Sir,
My name is dilip tolani and i have recently purchased a brand new honda amaze from paras honda jodhpur in the name of my firm ram cloth centre. I am experiencing many major issues with my car such as my car is vibrating heavily while reversing and car is not going into reverse on a steep slope. I immediately informed my dealer and they got the car checked from different peronnel and they all agreed to the fact that yes the car is vibrating alot when reversing. Dealership promised me that they will communicate my problem with honda let me know the solution they"ll provide. Meanwhile i myself also communicated with honda through mail and toll free no. For days i did not receive any answer from both and finally when i visited my branch they told me that the problem that you are facing is in all the cars and that there is no abnormality in your car. When asked upon how the company has come to this conclusion without even checking my car themselves, the dealership"s answer was on the basis of video of my car that they sent to the company. I asked them to provide the video and service personnel feedback which they refused to provide me saying the video got deleted. I asked honda personel to provide me the video and technical report on the basis of which they are saying that the car has no issues. I have called them and asked for the same couple of times but still they havn"t answered my call regarding this. They promised me a call from senior technical personnel but i havn"t received any call from them.
Finally i am filing a complaint here also hoping you would listen and have no other option but to file a case in consumer court.
Thank you
Dilip tolani
From jodhpur
Concerned dealer paras honda
Mobile no. [protected]
Mail id :- [protected]@gmail.com