Honda Cars India Ltd. — new honda amaze purchased in dec-2018

Sub: reg. Serious technical fault in honda amaze car
Ref: 1 reg. No: mh-48/ bh-2306
2. Model no: amaze 1.2 vx mt (I-vtec)
3. Chassis no.: makdf556hj4006145
4. Engine no.: l12b44025752

Dear sir,
I s. K ram newly owned the above said car. On 13th of april, 2019 my car suddenly came into breakdown while driving on the road. I was extremely shocked and surprised after the incident as i had chosen honda brand on the basis of its high reputation of quality and reliability. I am sorry to say that my experience was entirely converse to my expectation.
After contacting with on road assistance service their response was very unprofessional and in-spite of attending the issue demanded charges for pickup. Over all approach was negative.
After vehicle reached to service station, it was told to me that there was fault in fuel pump and even after three days vehicle is in garage. I think they still in doubt of what actual problem is.
The whole incident had drastically disturbed my personal peace of mind. I request you to change the present vehicle with new one and keep the name what honda is known for quality, reliability and customer satisfaction.
Anticipation of favorable response.

Sunil kumar ram
C/53/10 barc colony-tarapur, boisar
Mob: [protected]
Mail id: [protected]@gmail.com