Honda Cars India Ltd. — part not changed

Address:

Jaipur, Rajasthan

My car RJ14 CZ 3154 honda city met with an accident few days back i sent it to pinkcity honda vki, jaipur. Their official staff suggested me to take claim instead of bearing it on my own. I told them to proceed with the insurance claim. They took 7 days to give my car back that too without even solving the main problem which was bracket and alignment of a part downside. They just changed the splash gaurd and when I complained they said they didn't know about the damage because the guy who took my car in was into service and he didnt convey the problem to the claim dept. i want this part to be repaired under insuarance else I will file a case on public forum. I have always rated the company 10/10 because they always behaved like that n they deserve it. Need to get this problem resolved.