Honda Cars India Ltd. — Pathetic service

Address:	Pune, Maharashtra, 411014
Website:	car service

I purchased a Brand new Honda city, 2016 model from Dealer- Crystal Honda,
Kothari Auto Link Pvt. Ltd. workshop No. 4 & 5, Giga Space- Viman nagar, Pune, Maharastra.
The sales experience was pleasant but the same could not be said about the Serving of my Vehicle.

I took the delivery of my vehicle on January 8th and my First serving was conducted on February 8th, at

Kothari Auto Link Pvt Ltd, S.NO. 1325/1, Pune- Nagar Highway, Wagholi, Opp sai Maruti Showroom, Tal Haveli Dist Pune- 412207.

The car was in a horrible shape,

1- The exterior of the Car was scratched significantly, There were two peculiar long scratches on the top of the door panels on both the passenger and driver seats that were visible and were engrained.

2- The rubber padding on the passenger window was damaged and was out of place.

Both of the above were rectified after I had a talk with the Manager of the Service station.

The Interior was damaged even more.

There were black stains on the beige interior door panels and on the beige coloured seats that is still visible to this day, The rear seats had white cement rubbed on them. The black stains are still present to this day. The Plastic in front of the instrument panel is scratched and the black material around the Infotainment system is scratched as well.

This was a pathetic service but I was promised that these Problems will be rectified on the second servicing that is due now.

After booking a service request with Ms. Priyanka for Thursday, 20th April for my second servicing/ 3 months, I arrived at the service workshop to learn that the entire department is closed due to the expiry of The Chairman of Kothari Auto.
I wasn't informed about the incident by any staff even though my service was registered. I had cleared my schedule for the entire day and wasted my time travelling to the service my vehicle.

21st April, I receive a call from staff member Ms.Priyanka from Wagholi department that inform me that I was been informed about the workshop being closed.

Why would I lie and waste my time travelling to the workshop if I knew it was closed? And I was informed that the damages incurred on my car during the first servicing will not be rectified as I haven't taken anything in writing.

I want to know Is this the kind of Service Honda provides to its customers? I handed over a brand new vehicle run 600 Kms and received a severely damaged Car back.

The Service I received was pathetic and I am now contemplating to sell my Honda City that is 4 months old.
Registered License no- MH12NP7538,
Jyoti Baker- [protected]