Honda Cars India Ltd. — performance after service - honda city 2018 model

Address:560003

Complaint -1:
I had requested wheel rotation after completing one year, invoice no. Sr084b19-7992 dt 24/08/2019 (1st paid service) - mileage 7493. More than one month after servicing i felt the driving quite unstable, meaning, a lot of vibration. I had to get it fixed from another wheel alignment station. Means, a waste of rs. 2144 plus gst on this work that was charged by m/s akshara morors pvt ltd, yeshwantpur, bengaluru.

Complaint-2:
I got a shock last night (24th oct) while filling petrol at shell station. They inspected engine oil, coolant, etc. They informed me that there was water instead of coolant. I was sensing excess heat in the cabin for last few months since the third free service invoice no. Sr084b18-16852 dt 09/02/2019 (3rd free service) - mileage 3520. Why was charged rs. 519 + gst for the diagnostic scanning for troubleshooting if they can’t diagnose problem in the car?

May i add that since purchasing the car in august 2018 from m/s akshara motors pvt ltd, mekhri circle, bengaluru, i never gave the car to anyone except to the service station run by the same dealer at yeshwantpur area. Despite bestowing my complete and blind trust, i feel cheated on service.

Complaint-3
I gave them feedback about the inadequate navigation capability of the system in bengaluru. I have not yet heard any solution from honda motors.
Is there no provision to give an upgrade to navigation software?

My observations:
1. Briefing false procedure to the customer by the honda service engineer: i was explained prior to service that they do all 4-wheel alignment instead of 2-front wheels as being done by other wheel-alignment-stations (Sic!).

Later i learnt that the rear wheel alignment was necessary in only specific models of old cars!!! In honda city, alignment is effected by adjusting front wheels only.

2. There is no quality check and test drive after service.

1. Please note all the service records.
A. 1st paid service - mileage 7493
B. 3rd free service - mileage 3520
C. 2nd free service - mileage 1920
D. 1st free service - mileage 789

The following major jobs were supposed to have been done on 1st paid service on august 24..
A. Paid service (Rs. 3150)
B. Engine oil + oil filter cartridge + element filter change (Rs. 2587)
C. Wheel rotation with wheel balancing and alignment (Rs. 2144)
D. Interior enrichment treatment (Rs. 1829)
E. Diagnostic scanning for troubleshooting (Rs. 519) - what is that???

Regret that honda service station fails in providing proper service.
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