Honda Cars India Ltd. — poor customer grievance redressal

Address:

Kottayam, Kerala

Dear Sir,

Let me introduce myself, I'm Dr. Joe Joseph. I was a proud owner of Honda City. Due to the reliability of Honda's products and their customer support I suggested my colleague Dr. Sheryl to go for the new Honda Jass when she planned for a new car. She contacted Vision Honda, Kottayam, Kerala for the same and booked Honda Jass SMT Petrol golden brown colour. The booking was done during Onam festival season and there were some offers too. Vision Honda sent her a confirmatory mail stating the booking also. Later the dealer informed her that the golden brown colour is not available for the SMT model which they promised to give her during the booking and later confirmed through e-mail. She contacted Vision Honda and Honda customer care for the above but no action has been taken yet. I still believe Honda is a reputed company but are being let down by some unprofessional approach by local dealers. Because I suggested Honda for her this was an insult for me too. Please find a solution for the above as early as possible. For any enquiries you can contact me on [protected]h

With regards
Dr. Joe Joseph