Honda Cars India Ltd. — Poor service by dealer Splendid Honda, Jabalpur

Address:

Jabalpur, Madhya Pradesh, 482001

This is a serious complaint against the basic services being granted by Splendid Honda Dealership at Jabalpur. I have purchased Honda Brv(Petrol) from Splendid Honda. The dealership lacks basic etiquette and manners. Pre Sales response was very poor as its the only dealer at Jabalpur and is located at a deserted place outside the city. Further, the staff has no knowledge of the policies of Honda Company, offers, etc. Even the accessories package is denied. There is no clarity of thought. Response to clients is deplorable. This arrogant behaviour is deplorable.

The dealership made us sit for more than 3-4 hours to hand over the viechle with hundreds of formalities and fake assurances inspite of all payment formalities completed. Not even the basic courtesy was accorded to us. My old father requested for some cold drink, etc that simple soft drink or any thing cold could not come in 4 hours and the response was that there is no provision. Polish of vehicle was not completed till we arrive inspite of our request. Rto agents never assisted, I had to call to request for extra key or second key after 20 days. No call for feedback came in these days. No knowledge whether RC has arrived or not was ever given.

Apart from what i have felt there are admittedly other lawyers who chose buy veichles from Indore or Bhopal where we are getting better services. Those lawyers can also be contacted. The idea of this complaint is not to be vindictive against Splendid Honda but to point out the great mismanagement and arrogant behaviour of Splendid Honda dealership at jabalpur.

I suggest that the Company should carryout independent surrvey from all customers. Iam sure 90-98% will tell u the acute problems which they are facing.

Iam sorry but the goodwill of Honda is at risk. Hope action is taken or else I will take suitable action as per law.

Siddharth Seth
mobile no.[protected]
email [protected]@gmail.com
Vehicle Number MP 20 WA 8877