Honda Cars India Ltd. — poor service, lying, misbehave at ring road honda gurgaon

Address:	122016
Website:	www.hondacarindia.com

Hi,

I'm jagat ahlawat today i went to one of your honda service center (Ring road honda, gurugram) because i want to remove some cello tape stain from my new car which i brought recently (Dl3ccn1407 ch no makgm651kh4303197) they said the stains will go away by washing and it'll take 1:30 to 2:00 hour so i handover the car for washing. There were no response even after 3 hour there no one available at the reception i set there for 30 min then call at there local costumer care ([protected]) then they sent the service manager at 4 o'clock and he also started making fool of me because they have mentioned 4:30 time on my job card without asking me because the washing time was told by one guy and job card was created by another person assigning someone else.!! I had no clue.

So when i asked the service manager where is my car he made some calls did nothing and showed me the job card that the time mentioned on job card is 4:30 and he said that his employee also told me that washing will took 4 hours "which a lie" and said that i'm lying his worker are senior and they are god they can't lie. Indirectly he made me a lair.

Anyway i let it go but when i got my car there were no changes tape stain were there as they were before and they put scratches on the car hud when i asked what is this then service manger said sir tape stain will go by rubbing!! Then why did they sent my only 2 week old car for washing!!! I asked same to the mangers he didn't give me any answers and i asked what about the scratches then he called the guy who washed my car he said i asked them to remove tape stain so he put scratches on my car to remove normal cello tape marks!!! (Bhang pee rakhi thi kya in logo ne!)

It was 5 o'clock it's been almost 5 hours i was there waiting like a fool for a car wash while they were punting scratches on the hud and they ask me to pay for it 500 +. And did nothing for the cello tape stain and put some more scratches on the top on it. I have the pictures.

Then i again called the local customer care to have word with the senior manager because the service manger was very helpless we was not talking at all i was not even arguing i was just asking to solve the problem but he was running away and incapable of helping me out. After that local customer executive said the senior manger is not available.

I left my car at the service station i said i'll come tomorrow and have a word with senior manager then they said that senior manager will not available for next 2 weeks you can leave your car we have huge parking lot!!

I have another car so i left my at the station. This is the most pathetic service i've ever seen. This is how honda treat his costumers?

Now i'm feeling sorry that i brought car from honda. I'm not a complain kinda person but your service made right this mail.

Please help me out.

Sent the same e-mail to customer relation honda but no response it's been 2 days